targeted groups

• Individuals, managers, supervisors and all employees responsible for quality models and excellence awards. ISO systems and staff involved in the application of TQM and the improvement of the performance of the enterprise.

scientific content

Introduction to TMQ concepts

• Definition of quality and quality models

What is TQM?

• Critical success factors in TQM

• Relationship between ISO 9000 and TQM

• Benefits of applying the quality model

• Poor quality cost

• Comparison of quality leaders (Deming, Crosby, Goran, etc.)

• Identify the appropriate model for your organization

• Quality ladder for upgrading

Elements of Success for Total Quality Management

• Quality that the customer expects

• Planning, Implementation, Verification and Management Model (PDCA)

• The eight-step methodology for problem solving

• Process analysis methodology

• Methodology for excluding value added

• Management style through facts and data

• Continuous Improvement Methodology (KAIZEN)

• Develop staff participation and decision-making through thought generating systems

• Employee reward and appreciation

Optimization tools and methodologies 

• What are the quality tools?

• Seven quality control tools

• Cause and result diagram, check table, control charts, histogram, Pareto chart and propagation chart

•  Brainstorming

• Analysis charts: how-how and why-why

• Field strength analysis

• Convergence schemes

• Process planning: "Tortoise"

• Boca Yok methodology for preventing human error

• Effective thinking

• Seven types of waste in institutions

• Visual Action Management and Five Steps Program (5S)

• Six Sigma

Benchmarking as a means of improving quality and working mechanisms

• What is the benchmark? What are the causes?

• Benchmarking levels

• Advantages and disadvantages of different benchmarking methods

Elements of continuous improvement process

• Eight steps to achieve improvement

Critical success factors and common failures in TQM